How we handle your data, your orders, delivery and returns. Plain words, no fine print.
On this page
We collect only what we need to process your order and send the emails you ask for: your name, email, shipping address and order history. Payments are handled by our payment provider, so we never see or store your card details.
We use essential cookies to keep the site working and, with your consent, analytics cookies to improve it. You can ask us to see, correct or delete your data at any time through our contact form.
By placing an order you agree to these terms. Prices are shown in US dollars and include taxes where applicable. We may update prices and products at any time, but changes never affect orders already confirmed.
All content on this site, including photos and texts, belongs to KALYNA and may not be reused without our written permission.
Orders ship within 24 hours on business days from our studio in Lviv. Shipping is free on orders over $50; below that, a flat rate is shown at checkout.
Delivery usually takes 2–4 business days within Ukraine and 5–10 business days internationally. You get a tracking link by email as soon as your parcel leaves us.
If a product doesn’t suit your skin, you have 30 days to return it, even if it’s opened. Write to us with your order number and we’ll send a prepaid return label.
Refunds go back to your original payment method within 5 business days after we receive the parcel.